Want the scoop on Franchise Services, Inc.? Here’s our story.
The colorful history of Franchise Services, Inc. (FSI) got its beginnings in the 1970s.
It would be easy to dismiss this decade as the time of lava lamps and avocado-colored
appliances. However, it was also the age of amazing progress—the launch of SkyLab,
the creation of the first microprocessor and breaking the sound barrier with the Concorde.
It was also when a successful company called Kampgrounds of America (KOA) decided to
purchase a large but strained network of quick printers—Sir Speedy.
At the time, Sir Speedy was the third largest franchisor of quick print centers in
the U.S. The recession of the early 1970’s had taken quite a toll, so KOA
assembled a group of veteran executives, including CEO Don Lowe, to get Sir
Speedy back on track. By applying their considerable knowledge from the KOA
franchise business model, the team quickly turned the network back into a thriving enterprise.
In the same year that Lady Diana Spencer said “I do” to the Prince of Wales, big changes were
happening across the pond at Sir Speedy. Don Lowe became President and turned the
franchise’s attention toward a new customer niche – small businesses. Through
commissioned research, Lowe had found something very surprising ―nine out of ten
customers were businesses. Sir Speedy realized they were much more than neighborhood
copy centers. As a result, Lowe and his team had center layouts redesigned, launched
a new advertising campaign and provided franchise owners with a 4-point marketing
plan to present to business clients. Over time, centers moved from photocopying
to offset printing and electronic services and were the first nationwide to provide
facsimile service. By late 1987, Sir Speedy had moved up to the second largest
franchise in the industry.
This leadership and pioneering spirit continued unabated into the 1990s. The
Worldwide Web had built the information highway, and Sir Speedy was on it at
full speed. The company established Sir Speedy Online and was the first
in the industry to have a home page on the Internet. Sir Speedy had now become
a major player in the digital technology revolution.
In 1996, Franchise Services, Inc. (FSI) was formed to better serve Sir Speedy
and grow the network. During this time, expansion efforts included the
acquisition of PIP (Postal Instant Press, Inc.), the first franchise organization
in the printing industry and MultiCopy, the largest network of printers in
Europe. The Global Digital Network was born, using the power of the
Internet to further support franchise owners.
At the turn of the millennium, several important milestones occurred. Sir Speedy
and PIP rolled out Web to Print services—the first to do so in the printing world.
FSI then broadened their vision and launched TeamLogic IT, an innovative
computer repair and maintenance franchise dedicated to serving the IT needs
of small- to medium-sized businesses. Signal Graphics joined the network
with its full service digital print business centers, strengthening the
organization’s market share.
History, of course, is more than nostalgia or a timeline.
It comes in handy when measuring the merits of an organization.
We hope you found our trip down memory lane informative.
With “Help Our Franchisees Succeed” as our mantra, we hope
to continually serve our franchise owners needs and assist
them with realizing their entrepreneurial dreams.